The agreement between you and TiffinGrab when you order or subscribe: who can order, how billing and plans work, allergens, and what each side is responsible for.
Updated October 7, 2026 · TiffinGrab, Ontario, Canada
You must:
We may refuse service or cancel orders where requirements are not met. You are responsible for activity on your account. Notify us at info@tiffingrab.ca of unauthorized use.
We deliver fresh, home-style meals in select GTA areas. Availability, menus, and service areas may change. We may modify or pause services with reasonable notice where feasible.
Fees are due at purchase unless we agree otherwise in writing. You pay by Interac e-Transfer. Deliveries start once we confirm the transfer. Card payments through Stripe will be added later.
Prices are in CAD and include applicable taxes unless stated otherwise. We may change prices with reasonable notice; changes do not apply retroactively to active prepaid periods where stated.
Plans are typically billed upfront for the selected duration. Automatic renewal applies only if clearly disclosed at checkout; otherwise renew manually.
We may hold deliveries until staff confirm your Interac e-Transfer. A dispute or reversal for service we legitimately delivered breaches this Agreement and may result in suspension and recovery of costs.
Plans are non-transferable and tied to the registered delivery address unless we approve a change.
Pausing: request at least 24 hours before the next delivery via WhatsApp or email; unused days may be credited to the end of the period (not cash).
Address changes: require advance notice and serviceability confirmation; out-of-area moves may follow the Refund Policy.
| Allergen | Presence | Common sources |
|---|---|---|
| Gluten / wheat | HIGH | Roti, naan, thepla, flour-based items |
| Dairy | HIGH | Curries, rice, paneer, desserts |
| Tree nuts | HIGH | Gravies, biryani, sweets |
| Peanuts | HIGH | Chutneys, snacks, some curries |
| Sesame / soy / eggs | MOD | Various menu items |
Your responsibility: You assess suitability for your health needs. By ordering you accept shared-kitchen risk. We do not guarantee absence of any allergen. Consult a professional if unsure.
Liability cap for reactions: To the maximum extent permitted by law, we are not liable for allergic reactions where risks were disclosed as above.
You will not submit fraudulent claims, harass staff or couriers, dispute a payment for service we delivered, break the law, or share account access to evade plan rules. Breach may mean immediate termination without refund.
Site content, branding, menus, and media are owned by TiffinGrab or licensors. No copying or commercial reuse without written permission.
To the fullest extent permitted by law, our aggregate liability for a claim is limited to the amount you paid for the specific order or subscription period giving rise to the claim in the preceding 30 days (or as law requires). We are not liable for indirect or consequential damages. Service may be interrupted; that alone is not a breach.
Force majeure: We are not liable for delays or failures outside reasonable control (weather, government action, infrastructure, etc.).
These Terms are governed by Ontario and Canadian federal law. Disputes should first be negotiated in good faith. If unresolved, courts in Ontario have exclusive jurisdiction, to the extent permitted. You waive class actions where allowable.
