Policies
Our terms of service, privacy practices, refund rules, and delivery standards, written for customers in Ontario, Canada. Each one starts with a short version in plain words.
- Terms of ServiceEligibility, billing, subscriptions, allergens, acceptable use, liability, and governing law.
- Privacy PolicyWhat we collect, how we use it, PIPEDA rights, security, retention, and cookies.
- Refund PolicyTrial, weekly, and monthly plans; quality claims; processing times; non-refundable cases.
- Delivery PolicyService areas, windows, failed deliveries, packaging, food handling, and weather delays.
Quick answers
- Can I get a refund?Trial and weekly plans, no. Monthly plans, yes, if you cancel in writing at least 48 hours before your first delivery.Read
- How do I pause my plan?Tell us at least 24 hours before your next delivery. Unused days may be credited to the end of your plan.Read
- Something was wrong with my meal.Report it within 2 hours of delivery, with photos, to info@tiffingrab.ca.Read
- What if I miss a delivery?We make one attempt. If it fails because of our error, the day is credited.Read
- Is the food safe for allergies?Meals are made in a shared kitchen with common allergens. Not suitable for severe allergies.Read
- Do you sell my data?Never. We share only what's needed, such as your address for delivery. Interac e-Transfer details stay with us so staff can confirm payment.Read
Still have a question? Email info@tiffingrab.ca or contact us.